De-escalating Hostile and Dangerous Situations plus
Armed Robbery Prevention Training

Your staff are your most valuable resource and we have a duty of care to protect them

Wh​at You'll Be Learning

Here is a snapshot of the introduction to my De-escalation training workshop

Why this is important

Over the past decade, there has been a steady rise in the number of attacks on police officers, council staff, healthcare workers and anyone who is in a face to face or telephony role. A difficult and potentially dangerous situation for officers involves being called to a scene and engaging with a person who may be posing a risk to staff and themselves. Most individuals are not dangerous, but a special set of skills are required to bring a mutually successful end to a potentially hostile encounter


Read the latest blog

The course is designed to get you the most effective results in the quickest time frame possible.

call Gerald +61 415 776 669
or email

What Our Customers Are Saying

What do our past students think of the course?

Gerald is an incredibly patient trainer who really knows how to be empathetic and understanding in these situations. The scenarios and examples were related to our area as we don't have a typical 'store front' but we do provide services to the public on a daily basis


Council - Regional Queensland

There has been an increase in 'soft crime targets' over the past few years and we needed someone who not only had the knowledge on Armed Robbery Prevention, we also needed someone with exception communication skills in De-escalating hostile people and dangerous situation, Gerald fit that criteria perfectly.


Council - Queensland

Wh​at You'll Be Learning

Here is a snapshot of the introduction to our Armed Robbery Prevention Training workshop.


Gerald Pauschmann is the director and founder of PauschManagement Pty LTD and 12 years ago he started to notice an alarming rise of increased violence towards healthcare workers, authorised compliance officers and local law officers.

Seeing a gap in the training being offered to council employees on how to manage such unpleasant encounters and inspired to help after reading of a horrific attack on a parking attendant who had been assaulted for simply doing their job, he developed and created a program called "Dealing with Hostile and Violent People" or DHVP program along with the CODE-A an armed robbery prevention training guide on how to handle dangerous situations.

He then partnered with the Peak services formally LGAQ, and has travelled to over 30 councils throughout Queensland, training over 15,000 council employees sharing critically important de-escalation strategies and techniques through a series of thought provoking scenarios, highly engaging and sometimes confronting methods.

The overwhelmingly successful trainings he has run with Peak services can be tailored to address the needs of local councils served by the Gold Coast City Council.

With 23 years of training and public speaking experience and as a co-founder of the Institute of Learning Practitioners (ILP), a certified learning practitioner (CLP), a member of the Australian Institute of Management (AIMM) and an NLP practitioner, Gerald is a leader in the training industry and has become one of the most highly sought after to speak to audiences on how to handle dangerous and hostile situations in Queensland.