WORKSHOP CONTENTS


How to de-escalate hostile and potentially violent outbursts.

Watch an example of the workshop delivered to discover how you can be prepared for aggressive language

By the time you finish the workshop, with a bit of practice you will have the skills to be able to quickly de-escalate aggressive outburst at the point of verbal impact

VIDEO #1

Introduction

VIDEO #2

The Learning outcomes

VIDEO #3

Expectations

VIDEO #4

Not Happy Customers

VIDEO #5

History of aggression

VIDEO #6

Natural Vs Professional

VIDEO #7

Learning first response

VIDEO #8

The Figure 8 in action

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