VIDEO LESSON 1/8
How to de-escalate hostile and potentially violent outbursts.
Watch part one of our video series to discover how you can be prepared for aggressive language
By the time you finish this video series, with a bit of practice you will have the skills to be able to quickly de-escalate aggressive outburst at the point of verbal impact
VIDEO #1
Introduction
VIDEO #2
The Learning outcomes
VIDEO #3
Expectations
VIDEO #4
Not Happy Customers
VIDEO #5
History of aggression
VIDEO #6
Natural Vs Professional
VIDEO #7
Learning first response
VIDEO #8
The Figure 8 in action