De-escalating hostile and potentially violent outbursts

Tactical Assertive Communication and Non Violent Communication

Thank you and welcome You can now download the workbook and powerpoint presentation to your hard drive or simply bookmark this page.

The Figure 8

How I spend my time during overnight stays.







What Others Say About This Course

Marc Stevens ( Web Design Media )

Engaging, Relevant and high level of expertise.

“Gerald was a great presenter and kept the staff engaged. Presenter was engaging, knowledgeable and entertaining, answered questions well, really made me rethink my approaches. ­ [Richelle Ryan]

Very enthusiastic presenter who was passionate about the subject made the learning easy. ­ [Craig Ollington]

Very engaging course and facilitator. Enjoyable and an easy going environment to learn. Facilitator kept it very interesting and encouraged participation. ­ [Nicky Perriman]

We have had quite a few training courses from the LGAQ and we have come to appreciate the high level of expertise and value for money that we receive. ­ [Michael Rowland]

Excellent session. Trainer was a fantastic presenter and was very engaging. I thoroughly enjoyed it and learnt a lot. [Judey Browne]

Gerald's training session was great. He was engaging, factual and inclusive. We are putting what we have learnt to use around home and office (to practice!) ­ [Caitlyn Williams]



3.1.1 Criminal Legislation .

3.1.2 Privacy – Legislation and Common Law
"Many people would assume that filming persons in private places and contexts would be in breach of a law. However, there are many situations which are not protected by legislation. Indeed, the Commonwealth has a Privacy Act 1988 and most states have privacy laws that apply to regulate the collection, use, disclosure, security and access to ‘personal information’ (which includes a photograph or other pictorial representation of a person). However, the laws apply only to government agencies and business organisations. It would not seem to apply in situations given in the examples here of a private individual taking photographs of other people without their consent."

Australian Government Law reform (Taking photographs and other images)
Submissions and consultations (section)

69.112 through to 69.117

ARTS LAW (Website) where the specific relevant paragraphs are used and projected as a slide