Identifying aggressive behaviour and dealing with a workplace bully
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Think you work with a bully? Do you regularly feel intimidated, dread to work near a particular coworker, or you’re yelled at, insulted, and put down? Does a coworker talk over you at meetings, criticize you, or steal credit for your work? If you answer yes to these questions, chances are good that you’re one of 5 million Australians who have been attacked by a bully at work.
You know you’re working with a bully when the bully picks out your mistakes and constantly brings them up. Or worse, the bully gossips about you, tells lies to your coworkers, and even sabotages your work. If you dread going to work, you may have a bully coworker or boss.If your employer won’t help you, and a recent study says they often won’t, these are the actions to take to defeat the bully.
How to Deal With a Bully
You can deal with a bully and change the bully’s behavior if you are willing to practice personal courage. But, you must do something. The bully will not go away; if you make yourself an easy target, you will only encourage the bully. Here’s how to deal with your office bully.
Set Limits on What You Will Tolerate From a Bully. Most importantly, once you have set the limit in your mind, exercise your right to tell the bully to stop the behavior. You might want to rehearse these steps with a friend so that you are more comfortable responding when the bully attacks.
Describe the behavior you see the bully exhibiting. — don’t editorialize or offer opinions, just describe what you see. (You regularly enter my cubicle, lean over my shoulder, and read my personal correspondence on my computer screen.)Tell the bully exactly how his behavior is impacting your work. (Because much of my work is confidential, these actions make me feel as if I need to hide what I am working on from you, or change screens which is a waste of my time.)Tell the bully what behavior you will not put up with in the future. (In the future, you are not to enter my cubicle unless I invite you to come in. This is my private work space and your actions are unwelcome.) Stick with your statement and if the bully violates your space, move on to confrontation.
Confront the Bully With His Own Behavior. Confronting a bully is scary and hard. But, as Jonathan Littman and Marc Hershon suggest in I Hate People, bullies are “only effective when they’re on solid ground. Ground that you can take away.” They suggest that, “Next time he swears or heaves a phone book, call it out. Point out that he’s swearing or yelling, and leave the room. Or end the call.”“Remember: You’re the adult dealing with a tantrum. No wise parent gives in to a child’s fit because it just leads to more fits.”You’re wrapping Bulldozer’s fury with tough love. By making statements about his conduct, you’re putting him on notice. Keep up your game and by the second or third attempt, Bulldozer will tire of spinning his treads in the sand .”This confrontational approach works in meetings, too. If the bully is talking over you with complaints and criticisms, ask him a direct question about what he recommends instead. If that doesn’t work ask him to leave the meeting until you finish your discussion. If he refuses, end the meeting and reschedule the meeting without him.
You need to call out the bully on your terms. Document the Bully’s Actions Anytime you are feeling bullied or experiencing bullying behavior, document the date, time and details of the incident. Note if another employee witnessed the incident. If you eventually seek help from Human Resources, documentation, especially documentation of the bully's impact on business results and success, gives HR information to work with on your behalf. The bully is not just hurting your feelings; the bully is sabotaging business success. If the bullying occurs in email or correspondence, maintain a hard copy of the trail of emails and file them in a folder in your computer. Your Coworkers Are Targets of the Bully, Too
Note whether the bully pulls the same behavior with your coworkers. Ask your coworkers to document the bully’s behavior and any scenes they witness when the bully targets any coworker. If five of you experience the bullying, and five of you document, then you build a case to which HR and your management can respond on solid ground. They need evidence and witnesses, even if everyone knows, that the bully is a bully. Also, if you decide to press charges in the future, you need witnesses and documentation. So, it’s best to confront the behavior, but don’t rule out the possibility of a suit, especially if your employment is terminated or threatened by the bully.
Tell Management and HR About the Bully. You’ve tried to implement these recommendations, but they aren’t working to stop the bully. It's time to get help. Go to HR or your manager with your evidence, especially the evidence that demonstrates the impact of the bully on the business, and file a formal complaint. Most employee handbooks describe the HR investigation process that your complaint sets in motion.Hope for the best resolution but be prepared to explore other options so you have less contact with the bully. You may even need to find a new job. You may never know what HR did about the bully; you can assess the impact by how he now treats you.You can address the behavior of a bully in your workplace. With persistence and personal courage, you can neutralize the bully behavior and regain your conflict-free workplace.